Supervisor requires a dynamic, motivated individual responsible for building, leading, and managing a Call Center Team.
PRIMARY DUTIES:
- Manage logistical and technical onboarding of team in the call center.
- Oversee representatives who will promptly set customer appointments and sales opportunities for dealer-clients.
- Field escalated issues and provide outstanding client solutions.
- Lead and manage a team to high standards using defined performance metrics.
- Work with proprietary CRM systems to ensure a quality experience for customer and dealer.
- Responsible for conducting and leading training modules as well as ongoing individual and team training.
- Must be able to manage multiple campaigns and provide constant reporting.
QUALIFICATIONS:
- Excellent verbal and written communication skills.
- Track record of hiring, motivating, and performance managing team members.
- Demonstrate ability to work and communicate well with others in a fast-paced environment.
- Follow business processes within published company and sponsor guidelines.
- Take ownership of team; ensure strong follow-up processes to gain resolution and success.
- Exhibit strong leadership skills and work ethic.
REQUIREMENTS:
- 1-2 years call center management experience; finance or automotive background is a plus.
-Availability to work Saturdays, evening shifts, early morning shifts, and holidays.
- 100% English level.
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