Descripción del puesto:

The Logistics Scheduling Support will work directly with customers to schedule future appointments. These

customer centric professionals are empowered and equipped to deliver WOW experiences to every customer.

Requisitos mínimos:

? A troubleshooter – You don’t believe i n following a specific path to solve every problem and are

comfortable making j udgment calls. You quickly understand the i ssue and create a

personalized/tailored solution for each customer.

? Organized - You keep your workload organized allowing you to provide follow-ups to customers i n the

time designated

? A skillful guide – You clearly walk the customer through the resolution and set expectations for

delivery with attention to details

? An expert wordsmith – You know just the right way to respond, whether via chat, email, or phone.

? A reputation builder – Your strong ability to display your expertise and exceed customer expectations

means you’re the one shaping customers’ opinions of our brand.

? Resilient – You can quickly move past negative interactions.

? US Visa required

Requisitos deseados:

Funciones a realizar:

? Inbound phone calls for our scheduling line

? Audit customers pending to be scheduled for delivery (after automated SchedulePoint)

? Arrange H4H pick-up/donations

? Process LZB COI requests

? LZB exceptions report - new process

? Emailing customers that have product issues at time of delivery

? Resolve basic questions and problems and refer most issues to higher levels.

? Share your valuable insight with upper management regarding

Ofrecemos:

Generous benefits including medical, waiting period

? Fully stocked pantry with your choice of snacks and drinks, plus right for 1 lunch per day free.

? Casual and friendly work environment

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