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This is a work at home position available for people currently living in Nuevo Leon, an active internet connection of at least 20mbps is required


Job Description:


Be part of the fastest growing video streaming startup (backed by some of the world's largest media companies) that is reinventing live television for the sport fan and cord cutting era.

We broadcasts most NFL, MLB, NBA and NHL games, all major soccer leagues, and a wide range of college and other sports. The company also broadcasts a wide variety of movies and entertainment programming including the FOX and NBC broadcast catalogs, Showtime, AMC…and much more to come! our service can be accessed on multiple platforms, including web, Android, iOS, tvOS, Fire TV, Android TV, Roku and Chromecast.


We are seeking:


We are looking for a bi-lingual (Spanish and English) representative to deliver world class customer support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding our products over the phone and online. We need a resourceful and attentive individual who can make the best use of all tools and technologies to help resolve customer service issues. Candidates are expected to complete ongoing training to stay abreast of product, service and policy changes that will be relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries, and should strive for a one-call resolution of customer issues.


The ideal candidate is:


· a fan of NFL, MLB, international soccer, and other major sports leagues

· passionate about TV and movies from the United States of America

· can talk to our subscribers about their favorite teams, shows, movies, etc.


Position Description:


· Answer Incoming Calls for tech support / customer service Lines.

· Provide a high level of professional and competent service assistance.

· Successfully complete and approve training and quality requirements.

· Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.

· Process comments and notes in the system for each call, providing information for further calls to be reference to partners.

· Search, analyze and provide information from the different systems to our clients.

· Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

· Ability to listen with empathy, use probing questions as needed to understand issues and proactively offer solutions to customers.

· Escalate issues to the coach when resolution is not available and follow the chain of command.

· Create a positive impression of the brand whenever interacting with customers


Requirements:


· At Least 18 years old

· High school, GED or equivalent

· Experience in Technical support or call center (Desired)

· Background Check successful.

. Above-average knowledge of tech-related elements (i e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)


Communications Skills


. Strong verbal communication (English and Spanish)

. Ability to read accurately using proper grammar, good enunciation and smooth flow (English and Spanish)

. Ability to write accurately using proper grammar, (English and Spanish)

. Ability to empathize with the customer.

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