Position:Customer Support Associate IIJob Description:Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara!What You'll Be DoingProvide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricingSupport sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.What You'll NeedTypically requires a 4 year degree and 1– 2 years of experience or High school graduate with equivalent related experienceIntermediate knowledge of Microsoft ExcelAbility to communicate fluently in EnglishWhat's In It For YouAt Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.30 days of Christmas bonus40% vacation premium10 vacation daysSavings FundLife InsuranceHealthcare InsurancePrescription Eyeglasses benefitFood & Restaurant VouchersGrowth OpportunitiesAnd more!Apply today! Hiring Range/Hourly Rate:$18,000-$22,000 mxn/monthActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)Time Type:Full timeJob Category:Business Support
