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Agente Telefonico @ FBFLURRY
  • Querétaro, Qro.
  • Por temporada
  • $6,000 - $10,000

The Phone Agent will play a key role in providing customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.


Skills:

·     Excellent verbal and written communication

·     Ability to analyze, interpret and address customer needs

·     Ability to understand and carry out general instructions in standard situations

·     Ability to solve problems in standard situations

·     Basic analytical skills


Desired:

·     1+ years’ experience in a call center environment

·     Ability to type 35-45 WPM


Job Functions:

·        Provides quality service to both internal and external customers

·        Answer internal and external customer inquiries via phone and email

·        Respond to all customers in a positive and professional manner

·        Maintain and exceed the expected level of productivity and quality standards

·        Accurately code information regarding information relevant to customer’s inquiry

·        Work well in a fast paced and high volume environment

·        Receives, processes and verifies the accuracy of orders from customers utilizing the organizations internal CRM/mainframe systems

·        Initiates required actions for response to customer service requests for order changes, including the maintenance of orders/customer information files and communicates changes to the appropriate personnel/departments


Our Offer:

Mexican statutory benefits

Good job environment

Training

Competitive Salary




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