The Phone Agent will play a key role in providing customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
Skills:
· Excellent verbal and written communication
· Ability to analyze, interpret and address customer needs
· Ability to understand and carry out general instructions in standard situations
· Ability to solve problems in standard situations
· Basic analytical skills
Desired:
· 1+ years’ experience in a call center environment
· Ability to type 35-45 WPM
Job Functions:
· Provides quality service to both internal and external customers
· Answer internal and external customer inquiries via phone and email
· Respond to all customers in a positive and professional manner
· Maintain and exceed the expected level of productivity and quality standards
· Accurately code information regarding information relevant to customer’s inquiry
· Work well in a fast paced and high volume environment
· Receives, processes and verifies the accuracy of orders from customers utilizing the organizations internal CRM/mainframe systems
· Initiates required actions for response to customer service requests for order changes, including the maintenance of orders/customer information files and communicates changes to the appropriate personnel/departments
Our Offer:
Mexican statutory benefits
Good job environment
Training
Competitive Salary
Reportar oferta
