Are you passionate about enabling an organization to consistently deliver great experiences to their customers? Thomson Reuters is currently re-imagining the experience we provide our customers and seeking a CX professional that can help us reach our goals.
The Customer Experience, Execution and Delivery team is seeking a high-energy, results driven CX Project Management Director who combines exemplary communication skills and stakeholder management with business acumen and project management best practices for the position of CX Project Management Director. This individual will lead a project team for a wide range of cross-functional global projects and initiatives that all drive to meet or exceed Net Promoter Score (NPS) targets. This position will be responsible for implementing project management best practices, leading a team to deliver successful and timely initiatives, and understanding key drivers of NPS. This position serves as a key leader responsible for data driven planning and implementation of initiatives and includes building solid partnerships with CX Execution & Delivery Leads to prioritize, plan, implement and measure program effectiveness.
About the Role
In this opportunity as CX PMO Director, you will:
Focus on Project Planning and Delivery:
Focus on data driven insights:
Develop and guide staff:
Be a CX Ambassador:
You’re a fit for the role of CX PMO Director if you have:
What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.