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Network voice @ HCL
  • Guadalajara, Jal.
  • Completo
  • A convenir
  1. Required Certification- AWS DEP, or GCP Global Deployment Services
  2. The Global Deployment Services team is organized into data center, routing and switching, WLAN, IPT, Security, and Contact Center sub-teams, responsible for installation, testing, troubleshooting, upgrading, and administering multiple vendor systems.
  3. Ensure quality customer service providing support to a varied user community. 
  4. Certification requirements: · GCA (Mandatory) · ITIL Foundation (Preferred)
  5. Good understanding of SIP Protocols, Genesys Framework and Architecture 
  6. Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
  7. Good troubleshooting experience in Genesys infrastructure.
  8. Good understanding of the following Genesys Products · Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
  9. Gateway protocols: SIP and MGCP 


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