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Servicenow business analyst @ hcltechnologies
  • Guadalajara, Jal.
  • Completo
  • A convenir

HCL is looking for a ServiceNow Business Analyst with the below description:


  • Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
  • Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
  • Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
  • Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value
  • Ensure all process-related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
  • Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
  • Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
  • Invest and maintain expertise in ServiceNow products, processes, best practices, capabilities, and features
  • Juggle multiple complex projects or initiatives
  • Maintain professionalism and an uninterrupted work environment during all client meetings and interactions Skills
  • Experience working in an Agile development environment as a Business Analyst
  • Experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution Requirements
  • Must have good experience supporting IT projects as a Business Analyst
  • Must have good experience working with ServiceNow




  • HCL's ServiceNow Business Analyst will start working from home, but willingness to relocate to Guadalajara is needed given industry norms will dictate the return to our work location in a timely manner.

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