Service Desk L1:
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
. Responds to telephone calls, email, instant messages, and assigned tickets from users;
1-2 YOE in Service Desk/Help desk.
Fully Bilingual is a must