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Service desk level one @ HCL
  • Guadalajara, Jal.
  • Completo
  • $15,000 - $20,000

HCL TECHNOLOGIES

Service Desk L1:
·       Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
·       Route problems to internal 2nd and 3rd level IT support staff.
·      Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
·      Administer and provide User account provisioning.
·      Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
.      Responds to telephone calls, email, instant messages, and assigned tickets from users;

1-2 YOE in Service Desk/Help desk.
Fully Bilingual is a must 




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