HCL is looking for a Cisco Voice (CRO) Senior Specialist with 4 years of experience in:
- Cisco UCCE ICM scripting
- Cisco CVP call Studio scripting
- Cisco Voice Portal (CVP) call flow and scripting
- Experience in understanding the reporting structure of ICM.
- Ability to design, create and implement effective call flows.
- Ability to analyze, code, test, and debug the application.
- Ability to support the deployment and have capability to resolve the issues with urgency.
- HCL Cisco Voice (CRO) Senior Specialist will start working from home with willingness to relocate to Guadalajara given industry norms will dictate the return to our work location in a timely manner.