HCL is looking for a Cisco Voice (CRO) Senior Specialist with 4 years of experience in:


  • Cisco UCCE ICM scripting
  • Cisco CVP call Studio scripting
  • Cisco Voice Portal (CVP) call flow and scripting
  • Experience in understanding the reporting structure of ICM.
  • Ability to design, create and implement effective call flows.
  • Ability to analyze, code, test, and debug the application.
  • Ability to support the deployment and have capability to resolve the issues with urgency.




  • HCL Cisco Voice (CRO) Senior Specialist will start¬†working from home¬†with willingness to relocate to Guadalajara given industry norms will dictate the return to our work location in a timely manner.

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