The Indie Campers Revenue team works across the user lifecycle to develop a compelling global marketplace and community around road trips. We employ data and insights to help us best acquire, engage, serve, monetise and retain travellers and hosts across all of our territories to ensure that our customers are able to go on amazing road trips around the world. The Revenue team consists of our Customer Excellence, Marketing, Supply, Revenue Management and Data teams, so the work you do will depend on your particular blend of skills but will always be customer-centric, data-driven and collaborative as we work on increasing customer choice, value and satisfaction. If you are someone who wants to be part of an exciting multi-cultural, high-growth business and is able to bring their drive and ownership to creating incredible experiences for our customers, we want to hear from you.
We are creating a single, centralised office in Mexico City to manage our business and operations for our US market. It is a place where cross-functional teams, as Costumer Support and Operations, meet informally and co-create the future together.
As a Booking Specialist, you will be part of the Customer Excellence team and will interact and engage with our customers. By getting this position you will be responsible for guiding the customers throughout the Indie Campers journey, assisting potential customers that are willing to spend their time on holidays in a life-changing experience, and helping them to complete reservations. You will also manage the customer enquiries about our product and services. The Booking Specialist is also present while the customer is on trip, preventing incidents and if needed provide the required assistance. After the completion of the road trip you will also assist with any info or follow up required to ensure the best customer experience.
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